Elizabeth Bailey, Sole Proprietor will accept returns for refund only after notification explaining reason for return by either email or telephone from customer. Due to the volume of our business, we are unable to offer exchanges for other merchandise at this time. We will happily replace damaged items (where you purchased insurance) or refund your money if you are not satisfied with your purchase
We are not responsible for any damaged merchandise after it leaves our business location if winning bidder did not purchase insurance especially for US Postal Service items. Due to several bidders destroying our merchandise once it arrives and then claiming false damages on our end (as if we ship damaged merchandise with all our great feedback), we now take digital photos of the items we mail next to the package addressed to our winning bidders for proof of such false claims. Such practices by bidders will not be tolerated.
Under no circumstances will money be refunded for purchases of Dreamers Candles or any other scented candle if the candle has been lit and is not able to be resold as "brand new" to another consumer. Notification for return and refund for merchandise must take place within 10 days of receipt of merchandise by customer. Shipping and handling charges are not refunded.
We will send instructions on how to ship the merchandise back to us in event of return. It is highly recommended for insurance to be purchased when returning merchandise as we will not issue a refund if our merchandise arrives back broken. Thanks!
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